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At the Orthopedics Institute, we work hard to see that your child has access to safe and effective treatments. We also want to make sure your family has the best experience possible while we are caring for your child. This is why we measure our quality, patient safety and patient experience.
We measure a variety of quality and patient safety metrics for our Spine Program to ensure we’re providing the best care possible. These measurements include data for:
Review our most recent spine surgery quality and patient safety data.
Need more information about the quality of our care in the Spine Program?
If you have any questions about this information, please don't hesitate to call us at 720-777-SAFE.
At the Orthopedics Institute, we measure patient and family experience through telephone surveys about a child and family’s experience. This measure is based on how each patient or family answers the question: “Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?”
It’s important to us that every patient and family has an excellent experience at the Orthopedics Institute, which is why we ask families to share feedback about their experience after they leave the hospital.
By gaining feedback about what we're doing well and what we could do better, we're able to continually improve the experience we provide for our patients and their families.
We’re proud of our quality-of-care ratings by families. Below are the percentages of families that rated their experience as a 9 or 10 (on a scale of 0 to 10, with 10 being the highest) in 2018:
Even though we already compare favorably to orthopedics programs at children's hospitals in the country, our goal is to deliver excellent care every time we interact with you and constantly improve our patient experience.
We use each family’s feedback to improve our performance on everything from the way we schedule appointments to the way we care for patients and interact with families. We’re also focused on improving access by getting patients in for an appointment the same day they request an appointment or the next day, and then seeing them on-time when they arrive.
A third-party company conducts the telephone surveys on our behalf and then compiles the patient experience data.
We continually track patient experience and publicly report the information on a regular basis on this website. If you ever feel that any part of your care is not excellent, please let us know so we can work with you to resolve any problems. And, if you receive a patient experience survey phone call, please take the time to share your honest feedback. It helps us learn more about how we can exceed your expectations.